Rath Strongs Six Sigma Leadership Handbook or Microeconomics

Rath & Strong's Six Sigma Leadership Handbook

Author: Rath Strong

Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

Table of Contents:

	Foreword
	Preface
	About the Company: Rath & Strong: A Distinguished History
	Acknowledgments
	Introduction
Ch. 1	What Is Six Sigma?	1
Ch. 2	Why Six Sigma?	15
	An Interview with William Quinn, Johnson & Johnson	25
Ch. 3	Six Sigma and Its Application in Different Industries and Functions	28
	An Interview with Dr. Joseph M. Juran	35
	An Interview with Robert W. Galvin, Motorola Inc	41
	An Interview with Dr. Mikel Harry, Six Sigma Academy, Inc	50
Ch. 4	Roles and Infrastructure	57
Ch. 5	The Nondelegable Role of Executives	84
	An Interview with Dave Cote, Honeywell International	105
	An Interview with Kenneth W. Freeman, Quest Diagnostics Incorporated	114
Ch. 6	Lean and Six Sigma	121
Ch. 7	Work-Out and Six Sigma	131
	An Interview with Mo Kang, Zurich Financial Services Ltd	138
Ch. 8	Organizational Culture and Six Sigma	141
	An Interview with Randy H. Zwirn, Siemens Westinghouse Power Corporation	154
Ch. 9	The Customer Connection	169
	An Interview with Ruth Fattori, Conseco	186
Ch. 10	Process Improvement-DMAIC	196
	An Interview with Stephen J. Senkowski, Armstrong Building Products	211
Ch. 11	Design for Six Sigma	219
Ch. 12	Process Management	245
	An Interview with Timothy W. Hannemann, TRW Space & Electronics	261
Ch. 13	Managing with Dashboards	265
Ch. 14	Preparing for Six Sigma	276
Ch. 15	Launching Six Sigma	289
	An Interview with John C. Plant and Bryce Currie, TRW Automotive	302
Ch. 16	Cross-Cultural Aspects of Deploying Six Sigma	311
	An Interview with William Quinn, Johnson & Johnson	317
Ch. 17	Stabilizing, Extending and Integrating Six Sigma	328
Ch. 18	Measuring the Effectiveness of Your Six Sigma Deployment	349
Ch. 19	Change Management and Communications	357
Ch. 20	Black Belt Selection and Development	392
Ch. 21	Project Selection	406
Ch. 22	Project Reviews	428
	An Interview with Francois Zinger, ALSTOM	444
Ch. 23	Replicating Results and Managing Knowledge	450
Ch. 24	Measuring and Auditing Results	458
Ch. 25	Developing Change Leadership Capacity	478
App. A	Basic Six Sigma Concepts	487
App. B	Case Study: Six Sigma in Small and Medium Enterprises	496
App. C	DFSS Case Study	507
	Notes	540
	Index	547
	About the Contributors	559

Interesting book: Hypokalemia a Medical Dictionary Bibliography and Annotated Research Guide to Internet References or Mastoiditis a Medical Dictionary Bibliography and Annotated Research Guide to Internet References

Microeconomics: Principles and Applications with Xtra! CD-ROM and InfoTrac

Author: Robert Hall

Microeconomics: Principles and Applications provides a lively, rigorous introduction to basic economic theory and its applications. It has been carefully crafted in terms of both content and supporting pedagogy to keep readers focused on learning and applying the central ideas used in economic analysis. In-text Internet links and a dedicated Web site provide opportunities and exercises for readers to access and analyze additional real-world economic applications.

Booknews

Hall (economics, Stanford U.) and Lieberman's (economics, New York U.) introductory college text explains the basic principles of economics and how economists use them to understand the world. The updated second edition features an optional appendix on using consumer and producer surplus to gauge efficiency, and an entirely new final chapter, "Using All the Theory: The Microeconomics of Domestic Security." All data tables and figures have been updated, and answers to even-numbered problems and exercises are now included in the back of the book. The accompanying CD-ROM contains several additional online learning tools. Annotation c. Book News, Inc., Portland, OR (booknews.com)