Rath Strongs Six Sigma Leadership Handbook or Microeconomics

Rath & Strong's Six Sigma Leadership Handbook

Author: Rath Strong

Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

Table of Contents:

	Foreword
	Preface
	About the Company: Rath & Strong: A Distinguished History
	Acknowledgments
	Introduction
Ch. 1	What Is Six Sigma?	1
Ch. 2	Why Six Sigma?	15
	An Interview with William Quinn, Johnson & Johnson	25
Ch. 3	Six Sigma and Its Application in Different Industries and Functions	28
	An Interview with Dr. Joseph M. Juran	35
	An Interview with Robert W. Galvin, Motorola Inc	41
	An Interview with Dr. Mikel Harry, Six Sigma Academy, Inc	50
Ch. 4	Roles and Infrastructure	57
Ch. 5	The Nondelegable Role of Executives	84
	An Interview with Dave Cote, Honeywell International	105
	An Interview with Kenneth W. Freeman, Quest Diagnostics Incorporated	114
Ch. 6	Lean and Six Sigma	121
Ch. 7	Work-Out and Six Sigma	131
	An Interview with Mo Kang, Zurich Financial Services Ltd	138
Ch. 8	Organizational Culture and Six Sigma	141
	An Interview with Randy H. Zwirn, Siemens Westinghouse Power Corporation	154
Ch. 9	The Customer Connection	169
	An Interview with Ruth Fattori, Conseco	186
Ch. 10	Process Improvement-DMAIC	196
	An Interview with Stephen J. Senkowski, Armstrong Building Products	211
Ch. 11	Design for Six Sigma	219
Ch. 12	Process Management	245
	An Interview with Timothy W. Hannemann, TRW Space & Electronics	261
Ch. 13	Managing with Dashboards	265
Ch. 14	Preparing for Six Sigma	276
Ch. 15	Launching Six Sigma	289
	An Interview with John C. Plant and Bryce Currie, TRW Automotive	302
Ch. 16	Cross-Cultural Aspects of Deploying Six Sigma	311
	An Interview with William Quinn, Johnson & Johnson	317
Ch. 17	Stabilizing, Extending and Integrating Six Sigma	328
Ch. 18	Measuring the Effectiveness of Your Six Sigma Deployment	349
Ch. 19	Change Management and Communications	357
Ch. 20	Black Belt Selection and Development	392
Ch. 21	Project Selection	406
Ch. 22	Project Reviews	428
	An Interview with Francois Zinger, ALSTOM	444
Ch. 23	Replicating Results and Managing Knowledge	450
Ch. 24	Measuring and Auditing Results	458
Ch. 25	Developing Change Leadership Capacity	478
App. A	Basic Six Sigma Concepts	487
App. B	Case Study: Six Sigma in Small and Medium Enterprises	496
App. C	DFSS Case Study	507
	Notes	540
	Index	547
	About the Contributors	559

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Microeconomics: Principles and Applications with Xtra! CD-ROM and InfoTrac

Author: Robert Hall

Microeconomics: Principles and Applications provides a lively, rigorous introduction to basic economic theory and its applications. It has been carefully crafted in terms of both content and supporting pedagogy to keep readers focused on learning and applying the central ideas used in economic analysis. In-text Internet links and a dedicated Web site provide opportunities and exercises for readers to access and analyze additional real-world economic applications.

Booknews

Hall (economics, Stanford U.) and Lieberman's (economics, New York U.) introductory college text explains the basic principles of economics and how economists use them to understand the world. The updated second edition features an optional appendix on using consumer and producer surplus to gauge efficiency, and an entirely new final chapter, "Using All the Theory: The Microeconomics of Domestic Security." All data tables and figures have been updated, and answers to even-numbered problems and exercises are now included in the back of the book. The accompanying CD-ROM contains several additional online learning tools. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Globalization and World Society or Metropolitan Income Growth and Convergence

Globalization and World Society

Author: Tony Spybey

This book provides an accessible overview of the processes associated with globalization, examining the various institutions which emerged from these processes.

Table of Contents:

	List of Tables
	Acknowledgements
	Preface
	Introduction	1
1	The European Global View	15
2	Mass Society and the American Dream	36
3	The Citizen in the Nation-State System	53
4	The Producer-Consumer in the Global Economy	75
5	The Viewer in the Global Communication System	104
6	The Soldier in the World Order	120
7	Global Social Movements	137
	Conclusion: The Individual and the Global	151
	Bibliography	171
	Index	181

Interesting book: No Frills Vegetarian or Come Lo Que te Pida el Cuerpo

Metropolitan Income Growth and Convergence

Author: Roberto J J Cavazos

The Bruton Center for Development Studies is a part of the School of Social Sciences at the University of Texas at Dallas, and brings an interdisciplinary focus to the study of development. Located in a dynamic metropolitan area that is playing an increasing role in the emerging global economy, the Center recognizes the growing significance of information and technology in local, national and global development. Research conducted within the Center includes both theoretical and empirical investigations of regional housing markets; mobility and location choices of households and business; interaction of land use and transportation; relationships between spatial patterns of development and the dynamics of regional economies, and on the interaction of market forces and public policies in shaping development.

Managed Care and Public Health or Field Guide to Project Management

Managed Care and Public Health

Author: Paul K Halverson

This book analyzes the effect managed care is having on public health. Managed care has moved to the forefront in wellness, prevention and health promotion——areas that were once exclusively the domain of public health. The authors use case studies to explore the areas where public health and managed care can work together and the areas where they have to compete.

Doody Review Services

Reviewer: Bernard J. Turnock, MD, MPH(University of Illinois at Chicago)
Description: Managed care strategies continue to expand into all corners of the American healthcare delivery system. At the same time, public sector responsibilities for health and community public health practice are also undergoing major changes. This book presents an extensive examination of the issues and opportunities that exist along the many interfaces between public health and managed care in this rapidly changing environment.
Purpose: Through an examination of these interfaces, critical problems and issues that require action can be identified and opportunities for collaboration and synergy seized. Such information will be critical for those attempting to manage care as well as those working to promote and protect the public health.
Audience: Administrators, managers, professionals, and other officials from both the private and public sectors will benefit from the insights and lessons provided in this book. Students preparing for future roles in the health sector will also find the book valuable.
Features: The book's most unique feature is the comprehensive treatment of its subject. The editors and contributors are highly credible authorities; they provide a thorough and thoughtful examination of key issues. There is, however, some unevenness in the treatment of the various topics and a fair level of duplication of themes and information. The book includes a very interesting collection of case studies that supplements and complements the topic-oriented chapters.
Assessment: This is an important contribution to thefields of public health and health services administration. Rather than merely viewing the ever-changing health sector in terms of the new challenges and issues that face public health on the one hand and managed care on the other, this book also presents the many opportunities accompanying these changes. These are important lessons for those in both managed care and public health organizations; they make this book a necessary addition for health science libraries everywhere.

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Field Guide to Project Management

Author: David I Cleland

One of the best-known authorities on project management, David Cleland developed this new edition for professionals who need a dependable, on-the-job resource to answer questions and solve problems as they arise. Field Guide to Project Management is unmatched in its wealth of reliable information on project management systems and its concise and accessible format, also making it the perfect volume to read cover to cover for a unique, up-to-date survey of the field. Every aspect of project management is addressed with practical explanations and advice by a who’s-who roster of expert authors who cover planning techniques, concepts, paradigms, processes, tools, and techniques.

Table of Contents:

Sect. I	Project management	1
Ch. 1	Strategic planning	3
Ch. 2	The elements of project success	14
Ch. 3	Why project management?	28
Ch. 4	Implementing the project-management process	42
Sect. II	Project planning techniques	55
Ch. 5	Practical tools for project selection	57
Ch. 6	A comprehensive model of project management	71
Ch. 7	Another look at life cycles	88
Ch. 8	Putting together a work-breakdown structure	103
Ch. 9	Tools to achieve on-time performance	116
Ch. 10	Keeping the lid on project costs	143
Ch. 11	Calculating costs and keeping records for project contracts	159
Ch. 12	Developing winning proposals	180
Ch. 13	Techniques for managing project risk	202
Ch. 14	Building the foundation for project success - the statement of work	219
Sect. III	Project leadership	245
Ch. 15	The tasks of project leadership	247
Ch. 16	Making optimal use of the matrix organization	272
Ch. 17	How to motivate all stakeholders to work together	288
Ch. 18	Political strategies for projects and project managers	305
Ch. 19	The role of senior management on projects	313
Ch. 20	Building a high-performance project team	325
Ch. 21	Motivating in the project environment	343
Ch. 22	How to get the right message across	353
Ch. 23	Negotiating skills for project managers	368
Ch. 24	Integrating project-management skills for the future	379
Sect. IV	Project oversight	405
Ch. 25	How to monitor and evaluate projects	407
Ch. 26	Project-management software : a guideline for system selection and use	426
Ch. 27	Effective project-management information systems	448
Ch. 28	Total customer satisfaction	467
Ch. 29	Project evaluation at lucent technologies	481
Ch. 30	Project termination : the good, the bad, and the ugly	503
Ch. 31	Implementing earned-value project management in ten easy steps	521
Ch. 32	Legal considerations for project managers	540
Sect. V	Team management	559
Ch. 33	New ways to use project teams	561
Ch. 34	Energizing project teams	575
Ch. 35	Concurrent product-development teams	594
Ch. 36	Self-managed production teams	609